What is project quality management?

Project quality management is repeatedly estimating the quality of all movements and handling corrective action until the expected rate is achieved. Quality management processes help manage a project's cost, establish standards, and specify the steps to achieving and confirming those standards. Strong project management requires a strong understanding of project quality management.

Project quality management confines three methodologies:

1. Quality management planning
2. Quality Assurance
3. Quality Control

Project quality management should be planned into the project from conception and monitored throughout these three quality management processes.

 project quality usually is described in the following representations:

• Validation refers to the assurance that the product meets the agreed-upon needs.
• Verification: It relates to the compliance required to meet project requirements.
• Precision: It refers to the repeatable measures put into a tight grouping.
• Accuracy refers to a measure's closeness to the actual value.
• Tolerance: It guides to the window of satisfactory outcomes.

Quality Project Management Procedure

After finalizing various concepts, the next step is executing a project quality management strategy. Following are the actions to do so:

Quality management planning

This is exclusively dedicated to controlling and managing the quality of the project. The Quality Management Plan defines the project's quality requirements and how they will be estimated and managed. Answering Some questions and discussing them with the team will help you identify and define quality requirements. The questions are as follows: 

1. What is the product or deliverable supposed to achieve? 
2.  What is it supposed to do? 
3. How do you measure customer satisfaction? 
4. How do you decide the success of a project?

This includes evaluating the threats to victory, establishing high standards, recording everything, and explaining the processes and tests to control, predict and verify success.

Quality Assurance

 Quality assurance refers to the products and services a project delivers and the methods and techniques used to handle the task. It can be done through systems such as a procedure checklist or a project audit. Quality assurance tests use a system of metrics to determine whether or not the quality management plan is proceeding acceptably. You can effectively measure project quality with customer satisfaction using qualitative and quantitative metrics. Use quality assurance to ensure your processes are working towards making the project deliverables meet quality requirements. Two ways to accomplish this are by using a process checklist and a project audit.

Quality Control

Quality control implicates operational techniques meant to guarantee quality standards. This includes identifying, analyzing, and correcting problems. While quality assurance occurs before a problem is identified, quality control is reactionary and occurs after a problem has been identified and suggests improvement methods. Quality control observes specific project outcomes and specifies adherence to appropriate measures. It also identifies project risk factors and their mitigation and looks for ways to prevent and eliminate unsatisfactory performance.

Benefits of project quality management:

• Quality products - Quality management helps the companies improve their products' reliability, durability, and performance. This results in more consistent outcomes with the least dissatisfaction rates.
• Customer satisfaction - Proper quality management will ensure that the final deliverable meets all the customer requirements and attain fulfilment. Higher customer satisfaction rates will result in higher revenues, which will set your product apart from its competitors.
• Increased productivity ensures that the project team follows clear communication structures and tasks across all departments and responsibilities. This boosts employee morale, resulting in enhanced performance and efficiency of the employee.
• Financial gains - Consistent and systematic implementation of Quality management results in lower cost expenses and higher profit returns. 

Quality management tools:

Affinity diagrams

Affinity charts develop, manage, and reduce details regarding a product, procedure, complicated topic, or situation. It represents views without brainstorming sessions.

Process decision program charts

Process decision program charts see the steps needed for conducting a procedure and examining the result. These charts help identify what could go wrong and helps plan for these scenarios.

Interrelationship diagrams

SixSigmaDaily defines interrelationship diagrams as diagrams that show cause and effect relationships. These diagrams identify variables that occur while working on a project and what parts of the project those variables might impact.

Prioritization matrices

Use prioritization matrices during brainstorming sessions to assess various problems established on set measures to make a prioritized checklist of objects. It helps identify what issues may arise and determine what problems to solve to meet specific objectives.  

Network diagrams

This is a visual presentation of a project's plan. It helps plan the project from start to finish, and it illustrates the scope of the project and the critical path of the project. The two kinds of network graphs are:

• Arrow diagram
• Precedence diagram

Matrix diagrams

A matrix diagram is utilized to diagnose data within an institution's network. The matrix diagram shows the relationships between objectives, factors, and causes between rows and columns that make up the entire matrix. Multiple matrices exist depending on the number of items and groups of things to analyze.

The various types of matrix diagrams and their usage:

L-shaped matrix: This matrix constructs a connection between two items.

T-shaped matrix: This matrix makes an association between three groups of items.

Y-shaped matrix: This matrix forms a relationship between three groups of items, but it is depicted in a circular diagram.

C-shaped matrix: This matrix creates a relationship within three groups of articles, and it is shown in 3D.

X-shaped matrix: This matrix makes a relationship between four groups of things.

Conclusion 

Project quality management is multifaceted. Your team must:

• Have a clear understanding of the quality expectations.
• Decide how you will gauge whether you're fulfilling those anticipations.
• Implement any necessary changes along the way.

Proper execution will give better results to the organization. 

Candidates can learn Project Management skills through Edtis's various PMP certification, which has Live instructor-led classes, self-paced courses, and during and after course assistance to help you with your questions and queries. Learn from professional industry experts with live instances and hands-on experience. 

Related Reads

This blog covered just one of the knowledge areas in managing a project. You can also check my other articles to learn about project management in the given Blogs. 

1 Project Management Methodologies

2 Project Management Documents to Organize Your Project

3 Life cycle of Project Management